Customer Support That Builds Trust and Delivers Peace of Mind

From managing security incidents and configuration changes to handling complex escalations, our team is committed to personalized, human-first support. We're here to simplify the complex, respond with clarity, and make sure your services are always available.

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Empower Your Business with
Smarter Security Solutions

Our Customer Success Management service is designed to enhance your security posture by providing the insights, tools, and support needed to drive excellence across your organization.

Advanced Consulting

Tailored advice from security experts to address your unique challenges and goals

Proactive Improvement Detection

Constantly uncover new opportunities to strengthen your security defenses.

Continuous Best Practice Reviews

Keep your systems updated and optimized with regular, expert-driven reviews.

Beyond Troubleshooting

Seamless Operation with Real Human Support

Our Customer Support ensures expert guidance beyond simple fixes, providing personalized attention for complex issues. Our focus is clear, fast, and efficient human support, leading to smooth operations and confidence.

We manage security incidents, configurations, and vendor escalations prioritizing your goals. Our support features an intuitive ITSM platform and a global phone line, both adhering to ITIL and ISO standards. Our expert team offers top-tier support, ensuring optimal performance and reliability.

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Real Experts, Real Guidance

We're not just about fixing what's broken. Our team brings serious tech pros and offers personalized advice, best practices, and even consulting to help you get the best service. You'll connect with knowledgeable specialists who truly understand your needs and provide solutions you can trust.

Human Connection, Seamless Experience

Forget feeling like you're talking to a robot. We put real people first, offering a direct and valuable connection every time. We also work together behind the scenes to make sure your experience is smooth and consistent, offering proactive support right from the start to get you up and running with ease.

Deeply Specialized, Seriously Efficient

You're not talking to someone with a general understanding. Our team is made up of highly specialized experts, each focused on specific technologies. This means you'll connect with someone who possesses in-depth knowledge relevant to your needs, allowing us to tackle your issues with precision and speed.

Proven Excellence

Trust the Numbers

Our Support delivers real-time customized protection and scalable cybersecurity solutions. We bring the tools, expertise, and passion needed to secure your business every step of the way.

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97%

Client Satisfaction Rate

20m

Mean Time To Detect

99%

Incidents Solved in 24 hours

48m

Mean Time To Respond

Seamless Experience

Key features:

Go beyond reactive fixes. Our specialized experts provide proactive guidance through a human and personalized approach. From seamless onboarding to a unified experience, we're dedicated to your ongoing success:

Efficient Multi-Channel Support: We provide convenient support through our intuitive ITSM platform that adheres to ITIL best practices and ISO standards, ensuring accessibility, quality assurance and reporting.
Proactive Early Life Support: We engage early in your implementation to facilitate a smooth onboarding and break down internal silos to provide a consistent and unified experience across all interactions.
Human-Centric Approach: We prioritize direct human interaction to provide value in every engagement. Our support team offers guidance, best practices, and consulting to ensure your unique needs are met.
Deeply Specialized Expertise: Our team comprises highly skilled engineers to ensure you receive assistance from an expert with in-depth knowledge relevant to your needs, leading to faster and more effective resolutions.

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Netdata’s 4-Step Specialized Support Approach:

We believe that effective security is never left to chance. Our unique methodology ensures that every action is strategic, proactive, and aligned with your organization's needs.

Expert Assessment & Assignment

Our Help Desk team swiftly triages the issue, identifies the affected solution, and immediately assigns it to a dedicated specialist with specific expertise in that area.

In-Depth Investigation & Solution

The assigned expert dives into your case, thoroughly investigating the issue to develop the most effective and tailored solution for your specific needs and environment.

Seamless Escalation to Senior Expertise

If a case requires further expertise, an immediate escalation to a senior specialist is always available, ensuring even the most complex issues are addressed effectively.

Thorough Documentation & Feedback

Once the solution is implemented, we meticulously document all actions, request your approval, and provide comprehensive evidence to ensure you gather valuable feedback.

Lasting Confidence

Why Choose Our Customer Support Service?

Netdata's Customer Support is designed to be your trusted partner, providing the expertise and personalized attention needed to maximize your operational effectiveness and build lasting confidence.

With our dedicated service, you’ll:

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Proactive & Unified Support: Enjoy seamless onboarding with Early Life Support and consistent assistance across all our channels from day one.

Efficient & Thorough Resolution: Our streamlined process ensures quick and effective solutions, complete documentation and feedback.

Specialized Expertise: Get targeted, effective support from experts with deep knowledge of your tools, understanding your unique needs.

Transparent Performance: Our quarterly reports offer a detailed view of our support activities to continuously improve your operations and overall stability.